1. Our Commitment
CRM Group, LLC (“CRM Group,” “we,” “us,” or “our”) is committed to providing an inclusive website experience and making our insurance information and services accessible to people with disabilities.
Accessibility is an ongoing responsibility. We continue to review and improve our website as content, technology, accessibility standards, and user needs evolve.
2. Accessibility Standard
Our accessibility goal is to follow the Web Content Accessibility Guidelines (“WCAG”) 2.2 at Level AA where reasonably possible.
WCAG provides guidance for making digital content more perceivable, operable, understandable, and robust for people with a wide range of disabilities.
Working toward this standard does not mean that every page or feature will always be free from accessibility barriers. We welcome feedback when visitors encounter a problem that we may have missed.
3. Accessibility Measures
Our accessibility efforts include working to provide:
- Clear, consistent page structures and navigation.
- Semantic headings, sections, and page landmarks.
- Keyboard access to interactive controls and navigation.
- Visible keyboard focus indicators.
- Descriptive page titles, links, buttons, and form labels.
- Text alternatives for meaningful images.
- Sufficient color contrast and readable typography.
- Content that remains usable when text is enlarged or the page is zoomed.
- Responsive layouts that adapt to different devices and screen sizes.
- Instructions and feedback for website forms.
- Reduced or avoidable motion where appropriate.
- Ongoing automated and manual accessibility reviews.
We consider accessibility when creating new pages, updating content, selecting third-party tools, and modifying shared website components.
4. Browser and Assistive-Technology Compatibility
The Website is designed to work with current versions of commonly used web browsers, operating systems, and assistive technologies.
Accessibility may be affected by older browsers, unsupported technology, individual device settings, or combinations of software that we cannot fully test. Keeping your browser and assistive technology updated may provide the best experience.
5. Known Limitations
Although we work to make the Website accessible, some content or functionality may not yet fully meet our accessibility goals.
Potential limitations may include older content, documents, videos, embedded maps, third-party widgets, or resources that were not created or directly controlled by CRM Group.
If a particular feature or resource is inaccessible, please contact us. We will make a reasonable effort to provide the information or service through another appropriate method.
6. Third-Party Content
The Website may link to or display content provided by insurance carriers, government agencies, provider directories, social media platforms, mapping services, and other third parties.
CRM Group does not control the accessibility of third-party websites or services. We encourage third-party providers to offer accessible content, but their accessibility practices are governed by their own policies and technology.
If you experience difficulty with a third-party resource linked from our Website, you may contact us for assistance locating the information through another available source.
7. Assistance and Alternative Access
If you cannot access information, complete a form, or use a feature on the Website, CRM Group can work with you to provide reasonable assistance or an alternative way to obtain the information or service.
Depending on your needs and the nature of the information, assistance may be available by telephone, email, or another reasonable format.
Requesting accessibility assistance will not affect your ability to receive information about available insurance services or communicate with a licensed CRM Group agent.
8. Accessibility Feedback
We welcome feedback about the accessibility of the Website. When reporting an accessibility issue, it may be helpful to include:
- The webpage or feature where you encountered the problem.
- A brief description of the difficulty.
- The browser, device, or assistive technology you were using, if you are comfortable sharing that information.
- Your preferred method of contact.
You are not required to disclose a disability or provide medical information when requesting accessibility assistance.
We will make reasonable efforts to review accessibility feedback, respond appropriately, and correct barriers within our control.
9. Ongoing Improvements
CRM Group views accessibility as an ongoing process rather than a one-time project.
We may periodically evaluate the Website using automated testing tools, keyboard testing, manual reviews, and feedback from visitors. Identified issues will be prioritized based on their effect on access to important information, forms, navigation, and services.
This Accessibility Statement may be updated as our website, accessibility practices, or applicable standards change.
10. Contact Us
To report an accessibility issue or request assistance accessing Website information, contact:
CRM Group, LLC
2036 S Eagle Road
Meridian, Idaho 83642
Phone: (208) 314-1779
Email: contact@crmgrp.com
Please include “Accessibility Request” in the email subject line when possible.